We ship to addresses in Canada and the USA. All orders are shipped from Ontario, Canada by Canada Post (airmail) and will ship within 24-48 hours of placing your order. If you are ordering a large item such as a spinning wheel, please consult each individual listing for shipping details.
DELIVERY TIMES
Canada Post guarantees 4-10 business day delivery to the USA. Canada varies by province and if you're international, please ask - we will send by airmail and there are delivery standards by country.
INSURANCE
All small packet airmail packages include insurance up to $100 for loss. If you would like additional insurance for your package, please contact us to make arrangements. We can only insure your package to the limit of $100 even if you purchase more than $100 worth of merchandise.
INTERNATIONAL ORDERS (outside Canada & USA)
If you are ordering from another country, please contact us so we can add the shipping option to your country for the items you would like to purchase. Once updated, you are then free to purchase the items and it will allow shipping to your location. We are happy to ship to any country other than the USA or Canada!
SHIPPING RATES
Shipping rates will vary by weight of your order. Larger orders will be slightly more than ordering 1 or 2 items.
MAILING ADDRESSES
Please make sure your mailing address in Paypal is current. If it is not current, please notify us immediately so we can flag your order to ship to a different address. We do our best to double check the addresses with your account registration and your Paypal address but can't guarantee we'll catch all discrepancies.
SHIPPING RATES TO THE USA
1 or 2 items - $5.99
3 to 5 items - $8.50
6 or 7 items - $11.50
8 items - $15.00
(anything over 8 items, please contact us for a quote)
SHIPPING RATES WITHIN CANADA
1 or 2 items - $8.50
3 items - $11.00
4 items - $15.00
5 or 6 items - $18.00
7 or 8 items - $22.00
(anything over 8 items, please contact us for a quote)
HANDLING
There is no handling fees on any orders. We only charge actual shipping costs.
PATTERNS
PDF patterns that are downloadable will be available to you for 7 days and a total of 3 downloads before expiring. Please download the Adobe Acrobat Reader from the Adobe.com site for reading/printing your pattern. For paper patterns that you can add to your cart, shipping fees will be charged at the rate of $2.50 US to both the USA and Canada if you only order patterns. If you order other items with the paper patterns, normal shipping rates will apply.
RETURNS & QUESTIONS
We will accept returns within 10 days of receipt of your order. Unfortunately, we cannot refund shipping fees to or from the destination address. Please email zenyarngarden [at] yahoo [dot] com to arrange your return. All items must be returned in their original, unused condition. We are not responsible for lost items being returned to us so please make sure to send it securely. We reserve the right to charge a 15% restocking fee on any items that cannot be put back on the shelf immediately. We cannot accept returns on PDF patterns.
If you have any questions about shipping, please email us at zenyarngarden [at] yahoo [dot] com.